to request an Return Authorization Number and Return Form before sending your return. Please print and complete the Return Form and enclose it with your return and original invoice. Any item sent back to Ola Vida without prior authorization will not be accepted and will be returned to the customer at customer's expense. Once we have received and processed your return and determined that all garments are in their original perfect condition we will send an email confirmation. Please allow 7-10 business days from the day of your email confirmation for your refund to appear in your account. Shipping and Handling charges are non-refundable.
We strongly recommend that you obtain tracking information on your return shipment. We are not responsible for lost or misdirected returns.
Orders shipped outside of the U.S. may be subject to local taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all of these additional fees. If the customer refuses to pay the duty and/or taxes at customs and the package is returned to us, the customer is responsible for paying all shipping charges (outgoing and incoming) which will be deducted from the refund.
All International orders are final and no returns or exchanges are permitted.
Most orders require 1-2 business days to process. We do not process or ship orders on Saturdays, Sundays, or holidays.
Your order begins processing immediately after you click COMPLETE MY PURCHASE. During processing time it may be possible to cancel your order within 24 hours. A $15 fee per item may be applied for order cancellations after 24 hours of purchase. Once the order moves into the shipping process, it cannot be canceled.
To attempt to cancel your order during processing:
2. Include order number.
3. List the item(s) that you wish to cancel.
Sending a cancel request does not guarantee the order will be canceled. If the order is too far along in the shipping process it cannot be canceled. If you have changed your mind about the order and it is too late to cancel, you can e-mail us to request an Exchange Authorization Number if you wish to exchange for a different style or size.
Handwash your Ola VIda swimsuit in cold water after each use. Hang to dry in shade. Never put in a washing machine or dryer. Avoid tanning lotions and oils.