Cancellation Policy

ORDER CANCELLATION POLICY

Your order begins processing immediately after you click COMPLETE MY PURCHASE. During processing time it may be possible to cancel your order within 24 hours. A $15 fee per item may be applied for order cancellations after 24 hours of purchase. Once the order moves into the shipping process, it cannot be canceled.

To attempt to cancel your order during processing:
1. Send us an e-mail to OLAVIDA.INFO@GMAIL.COM with subject [ORDER CANCELLATION]
2. Include order number.
3. List the item(s) that you wish to cancel.

Sending a cancel request does not guarantee the order will be canceled. If the order is too far along in the shipping process it cannot be canceled. If you have changed your mind about the order and it is too late to cancel, you can e-mail us to request an Exchange Authorization Number if you wish to exchange for a different style or size.
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